In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company Vivaplancha. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. This means that the Terms and Conditions can be modified by VIVAPLANCHA at any moment and without warning. The applicable Terms and Conditions in case of modifications are the accepted ones when placing the order.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Client records are regarded as confidential and therefore will not be divulged to any third party not included in the process of ordering and delivering your product if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
Exclusions and Limitations The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company: § excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and § excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. None of your statutory rights as a consumer are affected.None of your statutory rights as a consumer are affected.
All of our prices are quoted in Pounds and do already include all taxes and transportation costs. The customer has the possibility to either pay via credit card (Visa, Mastercard or American Express) or via PayPal. All goods remain the property of VIVAPLANCHA until paid for in full. If the customer choses to pay via credit card, the whole procedure of payment takes place on external servers of our correspondent bank Crédit Agricole. All your confidential data is protected by a secured and encrypted connection and therefore cannot be seen by any third party. This ensures the strictly confidential treatment of your data and guarantees nobody can save these data. If Crédit Agricole notices any problem occurring during the payment procedure the payment will automatically be cancelled and the client will immediately be informed about these circumstances by e-mail.
Retention of Title
Title to the purchased products shall remain vested in Verycook and shall not pass to the buyer until the purchase price for the purchased products has been paid in full and received by Vivaplancha..
The customer has the right to return the product within a period of 30 days after receiving the delivery. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. The risk for the return as well as the freight costs will be covered by Verycook only. In order to return your articles please get in touch with our free customer service at first, to receive your free return number.
After receiving the free return number send your parcel to the following adress:
Vivaplancha 6 Rue du Béal 69009 Lyon FRANCE
In the case of effective return, the goods and services taken by either party are to be returned and if applicable, goods and services used (e.g. compensation for use) are to be compensated. A value compensation claim can be demanded with the deterioration of goods. This does not apply if the deterioration of the goods is exclusively attributed to testing, as it would be possible for buyers to do in shops. The buyer can avoid this obligation for value replacement by using the goods according to the terms and conditions, using the goods carefully and omitting anything that impairs the value of the goods. The obligation to refund payments must be fulfilled within 30 days. The time limit begins for the buyer when the goods or return requisition are shipped; the time limit begins for the seller at the receipt of sent goods or the return requisition.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. - All products titled as "In Stock" are available in sufficient quantities when ordering them. They will therefore be shipped after successful receipt of payment. - Should there be any shortages of supply the concerned products will be marked as, for example, "Available in 5-6 days". - Products with the status "Advance Order" are new products and therefore their date of delivery is not precisely known yet. Nevertheless you can book them already, to get one of the first pieces of the product.
All our technical products have a warranty between 2 and 5 years. Read the article’s description to receive further information about the specific warranty.
We ask you to get in contact with our free customer service before returning your product(s) due to warranty.
Our free Customer service will provide you with further information concerning the return procedure, e.g. you will receive your personal return number. After this procedure, please send the parcel to :
6 Rue du Béal 69009
For further and detailed information about warranty see the Operating Instructions.
If not stated differently in the product’s description, all our articles can be shipped immediately. The normal delivery time is 72h, taking only working days into account. All our shipments are conducted by our independent partner GLS and can be traced by a tracking number. After handing over the parcel to GLS, Vivaplancha does not have any influence on the point of time of delivery and as a consequence cannot be held responsible for possible delays. If you should not be at home when delivering your parcel, our logistics partner GLD will leave you a notification in the letterbox. GLS will again contact you afterwards in order to arrange and fix another appointment for delivering your parcel
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website.
This company is registered in FRANCE, 69009 Lyon, 6 Rue du Béal.
Our customer service is available for your questions, claims and suggestions from 8am until 18 pm on all working days. Telephone : +44 2036 270 937 E-Mail : [email protected]
Notification of Changes